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Tuesday, 26 Sep 2017

altMailManager is a hosted Inbound Email Management Solution for the automatic routing of your inbound generic emails. It automates the distribution of emails and tracks their progression from the moment they arrive until the completion of an enquiry. Many organisations with non-individual email addresses ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or webforms struggle to cope with increasing volumes of emails. It is easy for emails to be overlooked or become lost in the system if they are not allocated to a specific person to deal with. MailManager alleviates this problem by receiving all emails and assigning them to the relevant person or department automatically and based on rules defined in the workflow. By assigning time limits for responses to each category of email, service levels can be set and adhered to. It is an easy answer to the growing and demanding need for streamlined email communications with clients. Setting up the service takes a couple of hours and the benefits are immediate. Find out more...